Privacy

We will not sell, rent, lend, trade, barter, or give your personal information--including your email address--to anyone...period. (Your shipping and order information will be used by our warehouse for order fulfillment. Your shipping information will be provided to FedEx, UPS, or the US Postal Service for delivery.)

Returns

If you are unhappy with your purchase for any reason, we will gladly provide a full refund (minus the cost of shipping) for any unused items returned within 60 days of purchase. Once an item has been used, it is no longer considered new.

To return your unused items, simply contact us by telephone, by email, or through our Web contact form at www.laptoplunches.com/contact.php, and we will assist you through the return process. Our return address is:

Obentec, Inc. - Returns
1214 Fair Avenue
Santa Cruz, CA 95060

Warranty

All Obentec products carry a 1-year manufacturer's warranty. During the warranty period we will replace any faulty parts. The warranty period begins on the date of purchase. This warranty assumes “normal” use.

Replacement Parts

Individual replacement parts may be purchased on an “as available“ basis. We make every effort to keep extra forks, spoons, inner containers, and lids on hand for that rare and unfortunate time when one of your pieces ends up down the disposal, in your dog's teeth, or in some unknown place. Please visit our Web store at http://secure.laptoplunches.com to see what we currently have in stock.

Shipping

Orders are normally shipped within 2 business days. Orders received in the morning will generally ship that afternoon. Orders received in the afternoon will generally ship the following day. Slight delays may occur during our busiest seasons: July-September (back to school), April (Earth Day), and November-December (winter holidays.) We encourage you to place your order as early as possible during these times.

We make every effort to keep all products in stock, but items do go on backorder from time to time. Please check the availability of all items before placing your order. If you order a backordered item, please note that your entire order will not ship until the item is back in stock.

Orders within the continental US will be shipped via FedEx Ground unless otherwise specified. (Expedited shipping may be selected at the time of order.)

Orders to Hawaii, Alaska, and Canada will be shipped via the US Postal Service. If you’d like to place an order for delivery outside the US and Canada, you may order from one of our overseas distributors or contact us at www.laptoplunches.com/contact.php for a shipping quote.

Payment

All Internet orders must be paid for by credit card. We accept VISA, MasterCard, American Express, and Discover. To pay by check, please mail your order to the shipping address above.

Contact Us

Please feel free to contact us for any reason. If you have a question, we recommend that you first consult our Frequently Asked Questions at www.laptoplunches.com/faqs.php for faster service.

If you have a favorite lunch you'd like to share, please email us a photo. We'd love to see what you're packing for lunch!